NEXON Mobile Games Common Operation Policy
1. Basic Operation Policy
1.1 Nexon mobile games, serviced by Nexon Korea Corporation (Company), are being operated by the following operation policies seen below. According to the policy of the company, customers are provided with convenient service and protection. Furthermore, the operation policy was made to promptly and consistently resolve problems occurring during the game play.
1.2 Through the operation policy, which is based on customer service, the company will provide convenient service, user protection, and solutions for problems from inside and outside of the game consistently and without further delay.
1.3 The company may alter the operation policy in order to provide stable service to the users and to minimize any customer inconvenience that is encountered. If changes are made to the operation policy, the company will be informing the users through official community pages and in-game announcements.
In order to prevent any loss or inconveniences, please check the announcement and acquaint the altered details. The company won’t be able to give support if any losses or incommodities due to not having known about the alterations occur.
1.4 Any matters which are not mentioned in the operation policy section will follow the “Nexon Mobile Service Terms Use”, “Nexon Personal Information Privacy Policy” and other related legislations.
1.5 The access restrictions mentioned in the operation policy refer to the restrictions in the use of the account in Nexon mobile games and the use of the game character.
2. Customer's Rights and Obligations
2.1 Customers have the rights to enjoy diverse contents provided by the game, and receive related services.
2.2 Customers should not act against the company's terms, policy, and social norms. If damage is caused to other customers due to certain actions, they will be responsible for the damage caused.
2.3 Customers need to enter their correct personal information when registering as a member.
Damage caused from immoral actions such as registering false information or using the personal information of other customers may not be protected by the company. Moreover, they will be responsible for the consequences of identity theft.
2.4 When having difficulties with the game play, the customer may inquire anytime through the customer center which is accessible though the game.
2.5 For a smoother game play you may request for help or make suggestions to the game operator (Also known as GM: Game Master). If a bug is encountered within the game, the customer may report the bug to the GM. After receiving the reported bug, the GM will try his/her best to resolve the problem.
2.6 When customers feel that they have received unfair treatment from the GM, they may inquire through official channels such as the customer center and request for measures regarding such treatments.
2.7 Customers are responsible for the damages received from the use of the programs that are not officially provided by the company.
3. Personal Information Management
3-1 Customers are solely responsible for their accounts and their account-related activities.
3-2 The “company” will not acknowledge cases in which customers abnormally transfer/sell or share their accounts and personal information. All problems (fraud, account theft, etc.) that arise due to this shall not be the “company” ’s reliability.
3-3 In cases where customers trade their accounts, characters, items and etc. for money or actual goods, they will be deprived from their rights to use without warning. It will be very difficult for customers to receive any help with the problems rising thereof.
3-4 Customers can protect their personal information from others’ misconducts such as account-thefts by changing their account passwords regularly.
3-5 Customer negligence is the cause of fraud in most cases, which makes it very difficult for us to provide assistance for the damages caused. In order to avoid fraud (being deceived by a person impersonating the GM or a character by means of a similar name, or by a person who pretends to be a friend), please be cautious when performing transactions such as trading or buying items/goods.
4. GM's Role and Activities
The GM has the responsibilities and duties as mentioned below, and has the obligation to provide the customers with a convenient game environment.
When a case that is not mentioned below arises, a prompt and appropriate response will be given in accordance with the general gaming order (shared by the company and the customer) for a smooth operation of the game. All measures will be taken to protect the proper gaming environment and customers.
4.1 The GM must comply with the company’s privacy policy and must not ask for the customer’s personal information (User information such as game password).
4.2 The GM has the responsibility to check and modify bugs which are reported by customers.
In case the bug fixing is delayed due to various environmental/issues, the GM will make best efforts to give an announcement to the users or provide support through 1:1 answers.
4.3 The GM should not show favoritism to certain customers and should treat all customers fairly and equally.
4-4 The GM must not ask for customer's personal information (Social Security Number, private information, etc.), or modify/reveal their personal information.
However, if judicial institutions make a formal request for information, GM could provide it to the relevant institutions.
4-5 Apart from the information publicly available, GM may provide limited or no information regarding future updates and specific content inquiries from customers.
4-6 In cases where an abnormal circumstance takes place either in or outside the game, the GM may completely/partially suspend or restrict access to the service.
4.7 The principle of the GM (operator) is not to be involved with the normal activities of customers. However, if issues regarding the interference of other customers’ game play or interference of the game operations are encountered, the customer will be warned or the use of the game ID or character will be restricted to protect other customers according to the policy.
① Actions regarding the distribution and use of harmful programs that hinder the game environment
② Actions regarding the interference of the game play of other virtuous customers
③ Actions regarding the destruction of the game order such as game economy which is shared by virtuous customers.
④ Actions regarding the violation of the positive law or the damage to the public order and morals of the game.
4.8 When abnormal situations such as bugs are encountered within the game, the GM may delete or suspend the relevant contents depending on the seriousness of the problem. In these occasions, the GM will make a prompt announcement regarding the issue to prevent any damages which can be caused to the customers.
5. Naming Policy Including Character Names
5.1 Customers may freely decide on the game contents (system) regarding the creation of character names.
In case the customer creates a nickname which corresponds with the items listed below, the GM may restrict the game use without prior warning according to the standards of the operation policy.
Moreover, the GM may modify/delete the contents (system) regarding the creation of names to protect virtuous customers
- Names that are considered to have the intentions to deceive other users as a staff of the company or the GM
- Names that are created with lascivious and filthy words or slangs (abusive language) that can be unpleasant to other customers
- Names that are intended to trade game ID, characters, cyber money to cash or actual goods, with those of other servers or other games
- Names that degrade groups such as certain religion, race, or companies
- Names that advertise a certain target
- Names that are not acceptable under social norms
- Names that have the possibility to infringe a third party brand or copyright
6. Precautions While Playing the Game
6.1 Use Restrictions
According to the general order and the standard that are shared between the customers and the company, the GM (including the items below) may take prompt and appropriate actions in order to protect virtuous customers from all actions that interfere game play and wreck the game environment.
In order to create a vibrant and comfortable discussion board for customers, the GM may impose sanctions or edit/move/delete posts without any prior notice.
6.1.1 Disputes Between Customers
When problems between customers arise, the GM will be taking an objective position to bring amicable solutions to the issues.
However, if needed, the GM may provide appropriate suggestions for an amicable settlement. The customers that do not comply with the service policy will be subjected to the legislation stipulated for the service policy.
6.1.2 Ill-Mannered Actions and Actions that Disturb the Order within the Game
Ill-mannered actions refer to actions that interfere intentionally the gameplay of other customers, and actions that are unpleasant to other customers in chats or discussion boards.
They also refer to actions that intend to deceive customers through fraud in order to obtain unfair advantage or to obtain goods or items without a reasonable exchange. Punishment may be imposed, in accordance to relevant laws and restrictions that follow operating policies, when a fraudulent activity greatly harms a customer.
Below are the categories representing the cases mentioned above.
Even the cases that are not specified below but are similar can be sanctioned in accordance to Section 6-2.
However, good and items lost from fraudulent activities cannot be recovered according to the “Compensation Policies”.
Category | Violation |
Offending or insulting another customer | - Derogatory (somatic) remarks and ungrounded accusations to other users or guilds which may cause discomfort - Implicit sexual content and actions/expressions of a sexual nature that could make others feel uncomfortable - Random or targeted defamatory remarks - Derogatory remarks that contain foul language insulting parents of users - Actions that promote antagonism among servers/members of a community or abuse the members in general - Maliciously spamming the chat-box continuously with the same contents - Taking part in behaviors such as harassing another customer - Any other forms of unreasonable behavior that cause discomfort to others |
Interrupting the smooth operation of the game | - Intentional acts that interfere with in-game events - Making ungrounded, defamatory remarks against the company or the GM, interrupting the GM’s duties intentionally - Continually interfering the gameplay of other customers, or similar behavior - Deceiving other customers by pretending to be a GM or a company employee in order to obtain another user’s personal information - Spreading false information, in regards to official announcements, that has not been announced by the company or the GM - Modifying the official announcements or distributing the modified contents - Encouraging or attempting to gamble (through mobile/personal/Internet platforms) - Making false reports about bugs, lost items, theft, etc. through 1: 1 Customer Service. - Using the Board to post irrelevant or abusive content - Posting abusive, obscene, hateful, violent content or images on a Board that can be seen by a large number of users - Business advertising or chatting, contents of which is not related to the company, done with the purpose of obtaining personal benefits |
Trading with cash or advertising for commercial purposes | - Trading or attempting to trade in-game goods (item, account, etc.) for cash or actual goods - Any behavior related to trading or attempting to trade charged in-game goods or items for money - Trading or attempting to trade charged in-game goods such as paid and free items, in-game money, accounts without using the systems offered by the games - Posting or advertising commercial vouchers, event coupons, etc. in order to trade them for cash or actual goods |
6.1.3 System (Bug) Abuse
When customers encounter bugs or system related problems within the game, they need to report them through the customer center which is accessible through the game.
If they do not report the bugs, and abuse or distribute the bugs to others, their game use may be restricted accordingly.
Restrictions may also be applied in the cases described below. Furthermore, similar cases that are not specified below can be sanctioned in accordance to Section 6-2.
• Types of System (Bugs) Abuse
• Distributing bugs
• Obtaining benefits inappropriately though money and items with abnormalities.
• Obtaining game information such as the EXP, money, items, and points illegally.
• Abusing the bug constantly, even though if it has been encountered and notified officially though the announcements made by the GM
• Passing over the issue about abusing the system or assisting the abusing actions of an acquaintance.
• Manipulating intentionally the acquirement of game information with other customers.
• Using the bugs within other games to obtain benefits inappropriately or to demolish the balance of the game.
6.1.4 Use of Illegal Programs
'Use of illegal programs' refers to the use of all programs that can damage the fair and smooth game environment and cause harm to virtuous customers.
When the following actions are detected by the GM, the customers can be restricted to the game use according to the operation policy.
Furthermore, the game use can also be restricted if unusual action patterns are verified through the GM’s game data (Records, investigations, etc). The customer will be responsible for the damages received, if he/she uses programs which are not officially provided by the company.
Customers may be restricted if they correspond to any of the articles below, and can also be restricted if similar actions, even though it’s not mentioned, are encountered according to the section 6.2
• Types of Illegal Program Usage
• The use of all software or device (hardware) that are not provided or verified by the company, such as speed hack, memory hack, multi loader, macro program, hacking program, etc.
• The use of programs that can violate the copyright of the company's program by altering, damaging, and forging the game data or program
• Creating or distributing software and devices (hardware) as mentioned above
• Accessing the game through VPN programs or devices.
6.1.5 Hacking and Theft of Accounts and Leakage of Private Information
1) What is game account theft/hacking?
Hacking refers to illegally accessing other customer's device or game server, modifying or changing the data by opening the game application.
Identity theft is the obtainment or the attempt to obtain another’s in-game goods, items, etc. through his/her account without prior consent. If an account theft/hacking report is a false one, then sanctions are imposed on the reporter.
2) What is personal information leakage?
It is the action of leaking the personal information of another customer within the game.
*What is personal information?
Information related to an individual in which according to the name and resident registration number it is information which can be recognized by the individual such as signs/letters/voice/sounds (It can also be known by simply combining other information when a specific individual cannot be identified with the following information).
6.1.6. Abuse of All Processes Related to the Company and the Open Market Store
During the use of the game service, customers may be restricted to game use if they acquire benefits by abusing all processes related to the member registration, game use, payment, refund, etc. that are provided by the company and the open market store. The benefits acquired through abusing may be withdrawn from the customer.
Furthermore, the customer may receive restrictions if he/she spreads ways to abuse to other customers or harms other virtuous customers.
The GMs will take strong actions against the abusing of all processes related to the open market store (Such as the Google Store and etc.) and will put their best effort to protect virtuous customers from harm.
6.2 Standard of Use Restriction
Depending on the accumulated number of violated articles, the customer’s game use may be restricted. In cases where the violations to the terms of use and customary laws damaged the company or other customers, the period of access restriction to the game may be increased accordingly.
Related actions that are not stated below may also be restricted according to the provision, 6.2.
* (Note) Terms and definitions for restriction basis
Restriction to access the game: all access to the game is restricted during a determined period of time
Permanent restriction to play the game : the restriction to play the game is permanent
If after the last warning a similar violation is committed, a permanent restriction must be applied
Actions that break the order within the game (Including the discussion board) | ||||||||
Violated Article | 1st Warning | 2nd Warning | 3rd Warning | 4th Warning | 5th Warning | |||
[Causing displeasure or offending other customers] - Physical derogatory remarks and ungrounded accusations to other users or guilds which may cause discomfort - Implicit sexual content and actions or expressions of a sexual nature that could make others feel uncomfortable - Random or targeted defamatory remarks - Random or targeted derogatory remarks using foul language that includes insults related to the parents - Actions that promote antagonism among servers or members of a community or abusing the members in general - Maliciously spamming the chat rooms continuously with the same contents - Stalking and similar behaviors to harass another customer - Additionally, any other forms of unreasonable behavior that cause discomfort to others | Restrict game access for 3 days | Restrict game access for 7 days | Restrict game access for 15 days | Restrict game access for 90 days | Restrict game access for 1 year | |||
[Interfering the smooth progress and operation of the game] - Acts which intentionally interfere with in-game events - Make ungrounded defamatory remarks against the Company or the GM, interrupting the GM’s duties intentionally - Continually interfering the game play of other customer, or similar behavior - Deceiving another customer by pretending to be a GM or Company employee in order to obtain another user’s personal information - Spreading false information which information that has not been announced by the Company or GM - Modifying the announcements or distributing modified contents - Encouraging or attempting to gamble (through mobile, personal or Internet platforms) - Making false reports about bugs, lost items, theft, etc. through 1: 1 Customer Service - Using the Board to post irrelevant or abusive content - Posting abusive, obscene, hateful, violent content or images on a Board that can be seen by a large number of users - Posting or advertising with the purpose of trading for cash or actual goods - Business advertising or chatting, which is not related with the company, done with the purpose of obtaining personal benefits | Restrict game access for 3 days | Restrict game access for 7 days | Restrict game access for 15 days | Restrict game access for 90 days | Restrict game access for 1 year | |||
[Fraud]
- Taking in-game items/ money unjustly with the deliberate purpose of committing fraud | Restrict game access for 3 days. | Restrict game access for 7 days. | Restrict game access for 90 days. | - | - | |||
[Having intentions to make commercial advertisements or trade money] - Chatting, advertising or any similar actions which are done for the objective of trading money or goods related items (Gift vouchers, event coupons, etc.) | Restrict game access for 3 days | Restrict game access for 15 days | Restrict game access for 30 days | Restrict game access for 90 days | Restrict game access for 1 year | |||
-Trading or having the attempt to trade game related items (game items, accounts, etc.) for the objective to obtain money or goods - Trading/Exchanging (or any actions which are similar to these) charged goods for game money or items - Any behavior regarding the trade or exchange of charged in-game items or in-game money - Trading or having the attempt to trade goods/game money/items/accounts, etc. for another game's paid goods/ game money / items / accounts, etc. through means which are not supported by the game system. | Restrict game access for 30 days | Restrict game access for 90 days | Restrict game access for 1 year | Permanent game access restriction | ||||
Names which violate the rules within the game | ||||||||
Violation of articles | 1st warning | 2nd warning | 3rd warning | 4th warning | 5th warning | |||
-Names which deceive others pretending to be a person related with the company, the GM, or names which show signs of having similar intentions -Names created with lascivious, obscene, vulgarism words that can cause displeasure to others -Names which show signs of intentions of trading items, characters, cyber money within the game for cash or benefits in kind, trading between servers, and trading between other games -Names which show intentions of exposing other customer’s personal information -Names which demean a specific religion, race, company, or any other groups -Names which advertise a particular person or object -Names which has the possibility of infringing a copyright or other third party trademark rights -Changing the spelling or combining other letters of the names mentioned above -Names which violate relational statute or other names which are hard to accept through social norms | The name is randomly changed | The name is randomly changed and restricted to access the game for 3 days | The name is randomly changed and restricted to access the game for 7 days | The name is randomly changed and restricted to access the game for 15 days | The name is randomly changed and restricted to access the game for 90 days | |||
* We cannot provide help for the damages caused by the random change of names. | ||||||||
System (Bugs) Abusing | ||||||||
Violation of articles | 1st Warning | 2nd Warning | ||||||
-Using errors and bugs to obtain unfair profits without reporting them through official procedures. Such actions can destroy the balance and can cause confusion within the game -Causing damage to another customer/company using inappropriate ways to manipulate game information such as EXP and level, or obtaining goods and items through abusive actions -Ignoring the problems of abusing the system and assisting acquaintances to misuse the system -Continuing abusive actions, even though the GM has checked the bug and has announced it officially through the homepage or through the game -Spreading ways to abuse the system bug within the game or through the community site (Official forum, etc) | When bugs are used, but the influence caused is minor. When the user has perceived the bug, but hasn’t reported it or has assisted in the usage of bugs. | |||||||
Restrict game access for 30 days | Permanent game access restriction | |||||||
When spreading the usage of bugs | ||||||||
Restrict game access for 1 year | Permanent game access restriction | |||||||
When the user has used bugs within the game to obtain items/goods (which can be withdrawn) | ||||||||
Restrict game access for 90 days | Permanent game access restriction | |||||||
When items/goods which are obtained through bug abusing are moved or damaged (which can’t be withdrawn anymore) | ||||||||
Restrict game access for 1 year | Permanent game access restriction | |||||||
* Measurements will be taken to withdraw or delete all the items, goods, EXP, obtained directly and indirectly through system (bug) abusing In case obtained items, goods, EXP can’t be withdrawn because it has been moved or damaged, the game character can be deleted or the game data (goods, items, etc.) can be initialized * Depending on the issue, the user may have a temporary access restriction until the withdrawal of the unfair profits is realized | ||||||||
The use of illegal programs | ||||||||
Violation of articles | 1st Warning | 2nd Warning | ||||||
-Using software or equipment(hardware) which is not provided or accepted by the company -Making/selling or advertising game related illegal programs which is not provided or accepted by the company -Sharing illegally the installing file of a paid game application | When illegal programs were used, but the effects were minor | |||||||
Restrict game access for 30 days | Permanent game access restriction | |||||||
When illegal programs are abused (Includes actions of using one/multiple ID(s) and/or abusing gameplay with organized/systematic methods for purposes of obtaining profit) | ||||||||
Permanent game access restriction (Legal action may be taken depending on the seriousness of the violation) | ||||||||
When actions such as obtaining and moving items or goods related to illegal programs are verified. | ||||||||
Restrict game access for 90 days | Permanent game access restriction | |||||||
When the user is involved in the making/selling/spreading of illegal programs | ||||||||
Permanent game access restriction | -- | |||||||
* The game character can be deleted or the game data (goods, items) can be initialized or seized if illegal programs are used. Also, this is applied when the user tries to obtain unfair profits through these programs. The GM will be in charge of deciding what will be given to the user depending on the situation or the log data of the game. *The user can receive judicial measures if he/she uses an individual’s ID or the ID’s of a majority of people for the purpose of making profits, or if he/she uses illegal programs in groups. *The account accessed for investigation can be restricted temporarily if a majority of abnormal game usage takes place. | ||||||||
Account stealing/Hacking/Leaking personal information | ||||||||
Violation of articles | 1st Warning | 2nd Warning | ||||||
[Account stealing] -Harming the account’s owner psychologically or from material damage by accessing other customers’ account without permission or any similar actions. -False reporting that the user’s account has been stolen or taking part of these actions | Suspect of stealing accounts | |||||||
Restrict game access for 1 year | Permanent game access restriction | |||||||
False reporting on account stealing or taking part of these actions | ||||||||
Restrict game access for 30 days | Permanent game access restriction | |||||||
[Hacking of devices, applications and servers] -Trying to hack other customer’s device and game server, or spreading related contents to others -Trying to change the data by opening the game application of another customer -Obtaining unfair profits through hacking or destroying the balance of the game -Obtaining unfair profits by manipulating all the data related to the game | Restrict game access for 1 year | Permanent game access restriction | ||||||
[Leaking personal information] -Leaking the personal information of other customers within the game -Demanding the personal information of other customers within the game | Leaking personal information of other customers | |||||||
Restrict game access for 1 year | Permanent game access restriction | |||||||
Demanding personal information of other customers | ||||||||
Restrict game access for 30 days | Permanent game access restriction | |||||||
*Unfair profits that are obtained directly/indirectly through account stealing/hacking can be collected back | ||||||||
Abusing all the processes related to the company and the open market store | ||||||||
Violation of articles | 1st Warning | 2nd Warning | 3rd Warning | |||||
-Obtaining unfair profits by abusing various processes provided by the company and the open market store such as member registration, game usage, payment, refund, etc. -Leaking or spreading ways to abuse various processes of the open market store within the game or through the official community site (such as the official forum) | When unfair profits are obtained | |||||||
Restrict game access for 90 days | Restrict game access for 1 year | Permanent game access restriction | ||||||
When abusing methods are spread/leaked | ||||||||
1st Warning | 2nd Warning | |||||||
Restrict game access for 1 year | Permanent game access restriction | |||||||
*Measures will be taken to collect or delete all of the items, goods, EXP, etc. which were obtained by abusing the processes of the company and the open market store directly/indirectly. If the items, goods, EXP etc. are damaged or difficult to collect them back, the game character may be deleted or the game data may be reinitialized. * The customer may receive judicial measures if he/she uses an ID of a customer or the IDs of a majority of customers for the purpose of making money, or if he/she abuses the processes of the company and the open market store as a group. | ||||||||
6.3 Guides to Objecting Use Restriction
You may inquire through the customer center within the game if you desire to object the use restriction
However, if 1 month has passed since the starting day of the use restriction, you may not request to object due to the end of the data conservation of the basis of the restrictions.
7 Compensation Policy
There can be no compensations for the damages caused in cases listed below or when an account or character information cannot be verified.
7.1 Application for compensation is accepted within 7 days of the problem occurrence and it should be reported through the 1:1 Customer Center. After this period of time, it will be difficult to offer compensation.
7-2 Inquiries should be filed from the ID in which the issue is occurred. Reports filed from another ID will not be acknowledged.
7-3 Compensation cannot be provided when customer’s data is not secured due to the negligence of the service provider.
7-4 In-game goods, items, EXP that are purposely lost or lost due to customer’s negligence will not be compensated.
7-5 Assistance cannot be provided to cases in which problems are occurred due to the customer’s negligence or carelessness.
7-6 Assistance cannot be provided to cases in which users overlook the contents of operating policies, in-game announcements, and official communities(forums, SNS, etc.)
8. Dormant Accounts Policy
8-1 The company may delete accounts or characters, if they meet all the conditions listed below, in order to provide seamless service and to prevent improper use of dormant accounts and characters.
- Accounts or characters that have been dormant(no record of access) for more than 12 moths
- If there are no charged items, in an account that corresponds to the above clause, with a use period remaining or no charged items purchased at all.
8-2 Once an account or a character has been classified as dormant and the user has been notified, all related information will be deleted without the possibility of recovery. If the user logs in within the announced period, the dormant state gets cancelled.
9. Guest Accounts Policy
Guest accounts are linked to the device and may be lost due to actions such as data transfer, loss of device, alteration related to loss, malfunction, substitution, factory reset, as well as cache and data deletion. Therefore, the company is not responsible for the problems arising from an account that is not linked to SNS or listed options.
9-1 The company will take all necessary actions to recover guest accounts if they lost due to company negligence.
9-2 The company will provide all necessary guidance inside the game and in the official community in regards to problems that can occur if the account is not linked.
9-3 The company cannot provide assistance to cases in which the guest account is lost due to the loss of device, transfer or factory reset, as well as data or cache loss due to user’s negligence or carelessness.
9-4 Guest account cannot be deleted permanently nor can it be guaranteed for permanent use.
10. Purchase Cancellation (Withdrawal) Policy
Unused, charged in-game items can be subscribed for withdrawal within the market service center.
However, purchase cancellation is not available for the following cases.
- Items purchased with charged in-game currency are not available for purchase cancellation.
- Items, which are used directly after being purchased with cash, are not available for purchase cancellation. (ex. opening of a package, appliance of an in-game product)
- When purchase cancellation is abused, provision 6-1-6 (Abuse of All Processes Related to the Company and the Open Market Store) may be applied and game access restrictions may incur.
*The term/label for charged in-game currency may differ for each game.
*Laws and regulations of each country will be applied accordingly.
Supplementary Provision 1
The operation policy was implemented in January 29, 2013.
Supplementary Provision 2
The operation policy was implemented in May 29, 2013.
Supplementary Provision 3.
The operation policy was implemented in December 04, 2013.
Supplementary Provision 4.
The operation policy was implemented in July 19, 2014.
Supplementary Provision 5.
The operation policy was implemented in November 23, 2014.
Supplementary Provision 6.
The operation policy was implemented in July 9, 2015.
Supplementary Provision 7.
The operation policy was implemented in November 04, 2015.
Supplementary Provision 8.
The operation policy was implemented in May 20, 2016.
Supplementary Provision 9.
The operation policy was implemented in March 19, 2019.