Riders!

 

After the global release of KartRider Rush+, we’ve recognized that some players were having trouble with their direction keys and how they weren’t functioning properly in-game. First, we’d like to apologize for the inconvenience that this issue has caused you.

The developers are currently looking into the cause and fix of this problem.
We will first announce the issues we’ve found and certain ways to fix them.

·         Q: Question

·         A: Answer

·         S: Solution

 

Q1:
The direction keys and drift key are displayed in red color and I can’t drift. I have to press it again to turn the keys back to their clear state.

A:
If the time between [Short Drift] and [Drift] is too short while you pull off a [Short Drag],  the drift button is deactivated and turns red. The drift button will stay red, during which the kart body is considered to be in a ‘stopped state’, until the buttons are touched once again.

S:
To avoid this problem, you must [Drift] only after the [Short Drift] has been completed. Please don’t feel the need to rush the drift sequences.

 

Q2:
Pulling off a drift motion two times consecutively while doing [Double Drift] or [Short Drag], it feels as though I’ve failed at the two skills. The keys do not turn red, but the drift skills do not plan out as intended.

A:
As mentioned in Q1, if you press the drift button two times with barely any time in between, a skill-freeze would occur then a quick [Cut Drift] follows suit. This would turn the buttons red and result in an error.
If you cut the [Cut Drift] short however (all puns intended lol!), and press the drift key, the button will not turn red but you would feel the skill-freeze moment and lose control.
Please also note that the mechanism of the [Double Drift] does not allow you to put much time in between your drifts, nor can you pull off the same drift with barely any time in between.

S:
To pull off a [Double Drift] properly, you must keep certain amount of time in between your drifts when you drifting into the same direction.

 

Q3:
Why am I failing to drift in the opposite direction right after drifting to another.

A:
The directional change for drifting into the opposite direction after having drifted into one direction is intended to be slow. This may feel like an error while it is not.

S:
You must drift up to a certain angle before pulling off another drift into the opposite direction.

 

Q4:
Direction keys do not work while pulling off a [Jump Drift].

A:
It is intended that direction keys are not supposed to work during a [Jump Drift].

 

Q5:
When changing directions during a drift, why does my kart act as if I’ve pulled off a [Double Drift] into another direction.

A:
The Left and Right direction keys are right next to each other. And since the touchscreens of phones are usually capacitive, they might be affected by the state of your fingers. If your fingers are sweaty, the touchscreen might have trouble understanding your intentions. The size and sweatiness of fingers may cause confusion to the receptors and that in turn may lead to you swerving into opposite directions.

S:
If you are having trouble steering, please go to [Settings] > [Controls] > [Custom 1] in order to change the placement of your controls.

 

Q6:
I’m having trouble playing while charging my phone at the same time.

A:
Capacitive touchscreens of your phones detect your conductive touches of your fingers, meaning that the reception of the touches may be affected by different factors including static, temperature, and humidity. Please note that charging your phone may affect the static detection of your touchscreen.
S:
We suggest that you do not play the game while charging your phone.

 

Q7:
My devices get heated and my touches won’t work.

A:
As mentioned in Q6, the capacitive touchscreens will detect the high temperature of your device, and your input may fail in certain situations. The development team are trying their best to optimize the game application to reduce the heating of devices.

 

Q8:
My touches won’t work (for curved screens and for full screens).

A:
Please note that other parts of your skin may touch your screen without you realizing. This is susceptible to Riders using devices with curved screens and full screens.

 

Q9:
(Touch) Reception disconnections are appearing for 1 to 2 seconds, or the buttons won’t react when pressing the control keys for a long time. [For certain devices]

A:
The development team are continuously looking into this issue. Please contact our in-game customer service for a faster solution. Please refer to below.

* Please select [Control Key Issues] category when sending us an inquiry in-game customer center.
* When selecting the [Control Key Issues] category, below information will be asked.

1) Member ID (Settings > Account> Member ID)

2) Time/Server of Occurrence

3) Issue Occurrence Track

4) Device Information

5) Version (On the Top Right Corner of Settings)

6) Network Environment (WIFI or LTE)

7) Frequently Used Controls Resulting in the Issue

8) Button Color Change Check (Red Button)

9) Button Activation Check

10) Check if Game Played During Device Charge

11) Check if Device Overheated

12) Check if Screen Froze Upon Failure

13) Video Report Availability

14) Related Log Available for Delivery

 AOS Log Check Route: \Android\data\com.nexon.kart\files\Log

 IOS Log Check Route: Game Title Screen> Upper Right Corner> Repair Button > Click Upload Logs

 

If we have any updates, we will make sure to keep you informed.

Thank you always,

KartRider Rush+ Team.