Riders,
as an apology for the inconvenience to Riders who could not receive the KRR+ 2-Year Anniversary Coupon,
we have changed the plan to resolve your issue as below:
[Previous Resolve Plan]
- Reward will be sent to iOS device players who could not receive the coupon reward and sent an inquiry to 1:1 Customer Center during each coupon periods.
[Changed Resolve Plan]
- Reward will be sent to iOS device players who could not receive the coupon reward and logged in during each coupon periods.
[Reward Period]
[Please Note]
- If you have received the coupon reward during the coupon period by using an Android device, you will not receive the reward again even if you are mainly using iOS device.
- Remember to claim your reward from the mailbox within 30 days, otherwise the reward will disappear.
- Make sure to check that your mailbox capacity is not full, otherwise the reward might disappear.
Thank you.
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Riders, we have received several inquiries regarding unreceivable KRR+ 2-Year Anniversary Coupon for some Riders.
We apologize for the inconvenience caused by this issue, and we plan to resolve your issue as below:
[Coupon Issue Resolve Plan]
- Reward will be sent individually to Riders who couldn't receive KRR+ 2-Year Anniversary Coupons.
- Send us an inquiry to 1:1 Customer Center via in-game.
** Must include : Server/Member ID/Username/Device Info
** Inquiry title : Unreceived KRR+ 2-Year Anniversary Coupon
- Make sure to send your inquiry during the period below:
** D-7 Coupon : 05/05 (Thu) 07:59 (UTC-7/PST) / 14:59 (UTC+0) / 22:59 (UTC+8)
** D-3 Coupon : 05/09 (Mon) 07:59 (UTC-7/PST) / 14:59 (UTC+0) / 22:59 (UTC+8).
** D-1 Coupon : 05/11 (Wed) 07:59 (UTC-7/PST) / 14:59 (UTC+0) / 22:59 (UTC+8).
- Unreceived coupon rewards will be sent on 05/19 (Thu) to your mailbox.
** Make sure to check that your mailbox capacity is not full, otherwise the reward might disappear.
Thank you.
STAFF
1651749480000
3661