Nexon

MapleStory Worlds Platform Operation Policy

1. Basic Operation Policy 

[1-1] MapleStory Worlds is a platform serviced by Toben Studio Inc. (hereinafter referred to as the "Company") and is operated in accordance with this policy. Our goal is to ensure smooth service while protecting both creators and users (hereinafter collectively referred to as "Customers"). This Operation Policy is designed to help address issues that may arise while using MapleStory Worlds, quickly and consistently.

[1-2] This operation policy outlines the Company’s approach to platform management. The operation and management of Worlds and their content (hereinafter referred to as "World" or "Worlds") are the responsibilities of their respective creators. As a general rule, the Company does not intervene in the operation of individual Worlds.

[1-3] The Company may update the Operation Policy to minimize inconvenience to Customers and provide stable service. If the Operation Policy is changed substantially, the Company may notify Customers through the official community site (forum, Discord, etc.). Customers may need to check such notices and familiarize themselves with the changes to avoid any damage or inconvenience. The Company cannot provide assistance for any damage or inconvenience caused by the Customer’s unawareness of, or misunderstanding of, the policy.

[1-4] Matters not mentioned in this Operation Policy shall be handled based on the “Creator’s Operation Policy,” “MapleStory Worlds Creator Terms of Use,” “MapleStory Worlds Terms of Service and End Customer License Agreement,” “Privacy Policy,” other applicable laws and regulations, and general common sense and sentiments shared by members of society.

2. Customer’s Rights and Obligations  

[2-1] Customer’s Rights 

[2-1-1] Customers may access and enjoy the various content and services provided on the MapleStory Worlds platform.

[2-1-2] If a Customer experiences any damage while using the platform or a World, they may submit inquiries and request assistance through the designated support channel.

[2-1-3] In cases of damage caused by the platform administrator, Customers may contact Player Support to request improvements. If the damage is caused by a World creator rather than the platform, the Customer must contact the World’s creator and request improvements through the relevant community operated by that creator.

[2-1-4] Customers who wish to contest a restriction on their use of the service should contact Player Support.

[2-2] Customer’s Obligations 

[2-2-1] Customers must provide accurate personal information when registering for membership and using the service. The Company will not provide assistance for damages caused by using someone else’s personal information or submitting false information, and the Customer will be held responsible for any such misuse.

[2-2-2] Customers are responsible for the accounts they use, and must take reasonable measures to protect their personal information, except if damages to accounts or personal information are caused by the Company.

[2-2-3] Customers should safeguard their accounts against fraud by other users, such as account theft, by regularly updating passwords and keeping their devices secure.

[2-2-4] Customers must not harm other users or disrupt the platform’s order. They should comply with reasonable requests from the Company or World creators. Violations of the “Platform Operation Policy,” or actions contrary to social norms, may result in restrictions on service use under this policy and applicable regulations. Customers are encouraged to use the service respectfully and considerately.

[2-2-5] Customers must report any bugs encountered on the platform, or within a World, through the designated inquiry channels. Failure to do so, or exploiting or spreading the bug to others, may result in restrictions on platform use.

[2-2-6] Customers have access to communities managed by World creators, and should familiarize themselves with these communities and the guidance provided within the World. The Company does not provide separate guidance through official forums, Discord, or other channels regarding the maintenance, bug fixes, or updates for individual Worlds.

3. Information on Using the Platform Services 

[3-1] The Company follows the relevant laws, regulations and the personal information processing policy for the protection and use of Customers’ personal information, and does not disseminate, nor unnecessarily ask for, the Customers’ personal information (account, password, etc.).  

[3-2] If the Customer has difficulty using the platform due to a bug, and requests help through Player Support, the Company strives to solve the problem. 

[3-3] In the event that the Company causes damage to the Customer, the Company will endeavor to resolve the Customer's problem. 

[3-4] The Company does not act in the interest of any particular Customer only, but treats all Customers equally. 

[3-5] In the event of any abnormal events both inside and outside the platform provided, the Company may temporarily suspend or restrict access to some or all of the services, and endeavor to promptly guide Customers through the announcements on the official community sites (forums, Discord, etc.).  

[3-6] In the event of theft or hacking attempts, the Company may, without prior notice, take the necessary measures to protect Customers’ accounts and data within the platform in order to prevent damage to said accounts and data.

[3-7] The Company is committed to not intervening in private disputes. 

However, if there is any violation of the operation policy, or if it is determined that the dispute makes it difficult to operate the service normally, necessary measures may be taken after the matter is reviewed.  

Such cases may include:

  ① Adverse impact on the smooth progress of the program, such as the use of unauthorized programs or interference with the use of the platform by other Customers  

  ② Disputes that, while private, cause damages to a significant number of Customers  

  ③ Disputes that disturb the peace or violate the law   

  ④ Disputes that actively harm the order shared by good Customers  

[3-8] In addition to the above circumstances, to the extent that a situation interferes with the smooth operation and use of the platform, the Company will do its best to protect the platform environment for its Customers by responding in appropriate accordance with the general order, shared between the Company and the Customers.

[3-9] The Company prohibits content that violates the law or violates the rights of third parties, including intellectual property rights, publicity rights, etc. Nevertheless, if it is confirmed that a particular World has violated a Customer’s rights, the Customer may submit the relevant information to Player Support by following the instructions at https://support-maplestoryworlds.nexon.com/hc/en-us/requests/new. If it is determined that the reported content infringes on the Customer’s rights, the Company may take certain measures, such as restricting the use of said content or removing it entirely. 

4. Restrictions on the Use of the Platform 

[4-1] Cautions during the Use of the Platform 

[4-1-1] In the event that the Customer is confirmed to have used an account, content, or service that violates the warning instructions of the platform operation policy, the Company may send out warning messages to the creator that created the account and/or content violating this policy. However, according to the criteria, the restriction on a Customer’s account can be applied without warning. The act and degree of violations are specified in Article 4.2. If a Customer violates the standards set forth in this policy, the Customer may be restricted from using the service, and the Company may notify the Customer in advance when taking measures to restrict use. However, if there is an urgent need to take action due to the disruption of the smooth operation of the platform or the destruction of the platform environment, the Company may notify the Customer after the fact. 

[4-1-2]

[4-1-3] To provide a pleasant platform environment, the Company provides a function to report inappropriate posts/comments/content. In the case of comments, if they are reported more than a certain number of times, the comments may be deleted. 

[4-1-4] Even if a Customer has not directly violated the policy, to the extent that he or she is found to be involved in the act, the Company may impose the same restrictions on that Customer as it does on the account that directly violated the policy.  

[4-1-5] If repeated violations of the operation policy are identified in the same system information (IP, PC, etc.), an account accessed from the same system information may also be considered from the same person, and the service use may be restricted.  

[4-1-6] If the Customer cancels and re-signs up for an account that has been sanctioned for violating the operation policy, the Customer may be subject to the restriction on using the account for the remainder of the sanctioned period of the account that the Customer withdrew from if it is determined that the Customer is the same person. 

[4-1-7] [Reserved.]

[4-1-8] The restrictions rules for each World, not the platform, may vary depending on the rules specified by the creator. The Customer may need to check the use instruction of each World, and in the event of restrictions on use within World, the Customer should individually contact the creator of World. In principle, the Company does not intervene in the operation of each World, but it is difficult to provide assistance for damage caused by the use of the restricted World for reasons such as violation of the operation policy. (However, restrictions on World chat are excluded.) 

[4-1-9] Problems arising from the Original World within MapleStory Worlds will be managed in accordance with the operation policy for the Original World. However, if the consequences affect the platform as well as the Original World, this operation policy may also be applied.

[4-1-10] If the account owner sends a related inquiry, the Company will closely check the contents and inform the owner. 

[Note] Details for different types of restrictions the Company may enact:

Restrictions on the use of account	Account access will be restricted for the specified period of time.
Restrictions on the use of World	Access to a specific World will be restricted for the specified period of time. (However, World Creator and Creator groups may use the World.)
Restrictions on the use of All Worlds	Access to all Worlds within the platform will be restricted for the specified period of time.
Account Restrictions	All worlds created under your account will be temporarily restricted from being published or unpublished for a specified period. However, they will remain visible on the platform and playable by users during this time.
Restrictions on World chat	The use of World chat will be restricted for the specified period of time.
Arbitrary change of profile	Profile names and images that violate the operation policy will be arbitrarily changed. In the case of a profile name, it will be displayed as your account code. (This includes official community profiles).
Arbitrary change of group name	Group names that violate the operation policy will be arbitrarily changed.
Arbitrary change of World	World-related information (the World’s name, description, thumbnail, etc.) that violates the operation policy will be arbitrarily changed.
Arbitrary change of product	Product information (product name, product description, product image, product “wearing” look, etc.) that violates the operation policy will be arbitrarily changed.
Restrictions on the use of product	The purchase and sale of products that violate the operation policy will be restricted.
Product publish restriction	The publishing and unpublishing of all products created under your account will be restricted for a specified period. However, existing products will remain visible and usable on the platform during this time.
Arbitrary change of badge	Badge-related content (badge name, badge description, badge image, etc.) that violates the operation policy will be arbitrarily changed.
Restrictions on the use of goods	The use of paid/free goods held on the platform will be restricted.
Restrictions on the use of withdrawal	Requests to withdraw (cash out) the sales revenue from the account will be restricted.
Warning	Through the means of communication within the platform, a message will alert the user to potential violations/consequences.

[4-2] Name/Image/Video and Chat Policy Violations 

[4-2-1] If a policy violation is identified, the relevant name/image/video may be arbitrarily changed, or chat function may be restricted. 

[4-2-2] If a profile name is changed (including an arbitrary change of the profile name), then it may be changed once more. There is a 14-day waiting period between those two name changes. 

[4-2-3] [Reserved.]

[4-2-4] Specific violations are outlined below. Note that other actions, if deemed socially unacceptable or sufficiently unusual, may be flagged in violation of policy as well.

Name/image/video and chat policy violations 

① Impersonating a company official or platform administrator, or acting as if one were either

② Suggestive/obscene language, profanity (swearing), or language judged to have a similar meaning

③ Producing or sharing violent or provocative content that is cruel or could cause disgust to others  

④ Discriminating against, or degrading, a particular religion, race, company, etc. or the iconography thereof, thereby fostering socio-cultural disputes and/or defamation  

⑤ Offering, pointing towards, soliciting, or hinting at any sort of real money/in-kind transaction or exchange

⑥ Representing a particular political opinion or stance  

⑦ Infringing on trademarks, copyrights, intellectual property rights, publicity rights, name rights, or any similar potential legal issue

⑧ Producing or sharing content that mimics gambling or financial speculation

⑨ Disclosing, or intending to disclose, the personal information of other Customers

⑩ Advertising content to a specific audience only

⑪ Producing or sharing content that may be inappropriate for younger age groups

⑫ Using names that violate applicable laws and regulations, or disguising such names with scrambled or substituted letters/characters

⑬ Intentionally trying to create conflict between other Customers (or having the appearance of intentionality in doing so)

⑭ Repeatedly chatting, posting, or speaking in a way that harms other Customers

⑮ Intentionally fostering antagonism between users, creators, groups, or other such collective members of the community, or denouncing all members simultaneously 

[4-3] Interference with Platform Operation  

[4-3-1] The Company may promptly respond to any conduct that interferes with the smooth operation of the platform, in accordance with the general order and norms shared by the Company, and take appropriate measures to protect other Customers. 

[4-3-2] Other than the violations stated below, the User may also be restricted for interfering with the normal operation of the platform.

Interference with platform operation 

① Intentionally interfering with an event or an official event organized by the Company, etc.  

② Libeling/slandering the platform administrator and/or the Company, for no reason other than to interfere with normal operating activities  

③ Intentionally reporting false information to Player Support (bug reports, damage reports, abusive language, bombardments/brigading, etc.)  

④ Performing acts contrary to the intentions and plans of the platform, and/or distorting the sound operation of the platform service  

⑤ Interfering with an inquiry by bombarding with answers or other questions

⑥ Posting abusive/obscene/hateful/violent posts or images on a bulletin board that can be viewed by an unspecified number of people  

⑦ Using the platform system to deliberately adversely affect the platform’s economy  

⑧ Harming the image of the service by acting in violation of the terms and conditions of operation, of the law, or of general social norms  

⑨ Impersonating a company official or platform administrator, or arbitrarily modifying official information and distributing it after such modifications  

[4-4] Platform Environment Destruction  

[4-4-1] If abnormal use occurs repeatedly, from the same device (based on IP, PC, etc.), and adversely affects the platform environment, that device may be temporarily restricted until the reason for the abnormal use is resolved. 

[4-4-2] In the event that further measures are required, such as in cases of significant damage or disruption to the platform in violation of the operation policy, the Company may take legal action against the party or individual responsible. 

[4-4-3] In the event of a suspicious exchange of goods, items, or accounts in an unlawful or fraudulent manner, including any violations of the operation policy, the relevant account may be temporarily restricted from using the platform, and measures related to the use of goods and items may be taken. The level of sanctions may vary depending on the possibility of 100% recovery of unfair profits. 

[4-4-4] Even if it is not specified below, if the use history or behavior affecting the platform environment is confirmed, the use of the service can be restricted. 

Violations of use in connection with unauthorized programs 

① Using/producing/selling/promoting software or devices (hardware) that are not provided or approved by the Company, such as unauthorized programs, automated means, interfaces, etc.

② Using applications, programs, etc. that are not provided by the Company, with malicious intent to harm the platform environment

③ Tampering with, or attempting to hack into, a MapleStory Worlds client or application to cause havoc or personal gain within the platform

④ Creating an account or ID through an abnormal route (such as a tampered/manipulated client or application) to access/use the service, causing network instability or hindering the platform usage environment  

⑤ Using a program so that a Customer may infringe on the copyrights of the Company's program, such as altering, tampering with, or falsifying the data or programs of the Platform   

⑥ In the event that the analysis of security systems and system logs clearly determines that unauthorized program attempts/uses have been conducted

⑦In the event that an abnormal pattern of use, similar to the manner of unauthorized program use, is repeated or is judged to be an act of attempted use of such a program

⑧ Tampering/illegally sharing or disseminating methods of hacking into an application provided by the Company  

Violation of use in relation to platform failures

Retrieval and taking off of unfair profit (paid/free goods, Items, etc.) 

① Using/exploiting an abnormal system within the platform to take an unfair profit   

② Temporarily or continuously obtaining unfair profits (paid/free goods, items, etc.) in an unusual way   

③ In the event that the Company has discovered a method of abuse, and has notified the community, but a Customer continues to engage in that same abuse   

④ In the event that a Customer knows of a problem caused by an abuse of the system, but he or she condones it and has aided an acquaintance in perpetuating that abuse

⑤ In the event that a Customer uses a system (bug) within other platforms to gain unfair profit   

⑥ In the event that the error use and content itself are leaked or promoted to a specific person or an unspecified number of people  

[4-5] Interference with the Use of the Platform  

[4-5-1] Customers should not interfere with others’ use of the platform. We hope that all Customers will use the service with respect and consideration for other Customers.  

[4-5-2] Even if it is not specified below, in the event that a Customer interferes with the normal use of other Customers, he or she may be restricted from use as a violation of this policy. 

Disturbing the peace and order between Customers	① Offending, insulting and/or causing discomfort other Customers, through methods including slander/libel ② Harassing other Customers by stalking, etc.
Promotion and advertising within the platform	① Commercial promotion and/or advertising to pursue his or her own interest, regardless of the Company’s rules, aims, or policies, through communication methods within the platform (offering paid goods or promotional content for real money, etc.)   ② Promoting and/or advertising harmful information to the Customers who use the platform   ③ Instigating the violation of operational policies within the platform, or performing promotion and/or advertising for the purpose of promoting such violations ④ In the event that commercial advertisements are identified
Speculative and fraudulent acts within the platform	① Leading others to participate in illegal gambling or other financially speculative acts   ② Promoting speculation or attempting to do so (including the promotion of speculative features using mobile/personal/internet broadcasting)   ③ Fraudulently using account names that may be confused with specific accounts
Information theft and leaks	Account Theft   ① Causing damage by stealing another individual’s account/group, etc.   ② Taking advantage of the theft of another individual's personal information or payment information, etc.   ③ Leaking or requesting another individual's personal information/payment information, etc.   ④ In the event that a Customer is involved in and/or associated with theft of accounts/groups, etc.   ⑤ Stealing or falsifying identification documents or other such documents   ⑥ Filing false reports, or involvement in the filing of such reports   Data Tampering/Hacking   ① Hacking servers, changing/modifying client and/or platform-related data, or attempting to do so   ② Tampering/modifying communications between the server and the client   ③ Extracting client files to make unauthorized use or leakage of various data

[4-6] Improper Transactions and Payment behaviors  

[4-6-1] The Company does not allow transactions and payments in a manner not supported by the platform system or open market store. 

[4-6-2] If a Customer uses multiple accounts to collect goods and items of the platform for the purpose of profit, his or her use of the platform may be temporarily restricted. 

[4-6-3] If the Company witnesses and confirms the acquisition of unfair profits by the violation of the Platform Operation Policy, the Company may retrieve the unfair profits (paid/free goods, items, etc.) obtained by the Customer, and the use of some functions in the platform, such as the use of goods, withdrawals, use of products, etc., may be restricted during the investigation or explanation process. 

[4-6-4] Abuse of the Company's processes, or use of the assets or content from the platform, including any platform store or market, for commercial purposes outside the platform may result in legal action. 

[4-6-5] [Reserved.]

Real money transactions 

Retrieval and taking off of unfair profits (paid/free goods, Items, etc.) 

① Trading accounts or goods (paid/free goods, items, etc.) for the purpose of obtaining real money, attempting to trade, or performing similar acts 

② Taking direct action that assists in a real money transaction, such as moving an item, or attempting to do so 

③ Leading a Customer to believe that there is an attempt to make a real money transaction through an in-platform chat/bulletin board, or that there is other, similar intent 

④ Involvement with real money as it relates to the exchange of in-kind goods (cultural vouchers, event coupons, etc.), accounts, chats, advertisements, or similar behaviors for the purpose of trading goods 

Abuse of any processes, assets, or content related to the Company or its platform  

※ Objections (complaints, requests for retrieval of unfair profits) can be registered via Player Support. 

※ Note that, two months after a restriction goes into effect, data related to that restriction will normally expire on account of the two-month data retention period; therefore, complaints lodged more than two months after the fact may not be acted upon due to lack of available records.

※ If an act that violates the above operation policy is detected, the use of some functions in the platform, such as the use of goods, withdrawals, use of products, etc., may be restricted during the investigation or explanation process. 

※ Abuse of the Company's processes and/or open market store's process for commercial purposes may result in legal action. 

[4-7] Acts that Lead to the Restrictions of Use related to CGCs (Creator-Generated Content)

[4-7-1] A creator should not include, in the creation of CGC such as World and items (World products, avatar products, badges, etc.), content with the attributes identified in the chart below at the end of this section, 4-7.

[4-7-2] If the Company detects any of the following violations, it may issue a warning to the Creator and request maintenance and/or correction of the content. Once the requested updates are completed and the Company determines that the content is suitable for re-publication and continued release, the restriction may be lifted. However, if appropriate corrective action is not taken after the warning, the Company may suspend the Creator’s content publication without prior notice.

[4-7-3] A Customer may be restricted from using the service if he or she repeatedly uses CGCs (such as Worlds and items) that include the prohibited activities below, or if the user directly or indirectly supports, promotes, encourages, assists, etc. such behaviors.

[4-7-4] The Company will not provide any assistance for any damage sustained by creating or using CGCs (such as Worlds and items) that include the prohibited activities, unless under specific circumstances outlined by the Company. (e.g., used goods not refundable, alternative items not available, and so on).

[4-7-5] Profits made by violating the prohibited activities policy may be recovered, and the use of some functions on the platform, such as the use of goods, withdrawals, use of products, etc., may be restricted during the recovery process.

[4-7-6] Even if the user's items (World products, avatar products, badges, etc.) are restricted or arbitrarily changed, the items will not be deleted from the retention list.

[4-7-7] Further details on creator-related policies can be found in the “Creator Operation Policy.”

Sexual Content	To ensure MapleStory Worlds remains accessible to players of all ages, any form of sexual content is strictly prohibited. Examples include, but are not limited to: Sexual harassment Sexual exploitation Nudity or exposure of intimate body parts Sexual acts or conduct Obscene or sexually suggestive avatars Acts of physical affection, regardless of gender Any other sexual or sexually suggestive content that may cause discomfort to Customers
Harassment and Threatening Behavior	MapleStory Worlds must provide a safe environment for all Customers. Therefore, content that may cause psychological harm, harassment, or intimidation is strictly prohibited. Examples include, but are not limited to: Abuse Harassment Stalking Trolling (provocative behavior intended to deliberately anger others) Breaching personal information through hacking Threats or extortion (e.g., demands for cash, goods, or items) Any other content intended to harass, intimidate, or threaten others
Cruelty, disgust, violence, or provocation	To protect the mental well-being of all Customers, MapleStory Worlds must not contain cruel, hateful, violent, or excessively provocative content. Examples include, but are not limited to: Inhumane or anti-human content Genocide Realistic/modern weapons Depictions of dead bodies Death-related content Mutilation Torture Excreta Cruelty towards animals Atrocities Excessive or disturbing screams Snuff films Any other content that is cruel, hateful, disturbing, or violent in nature
Extreme Violence and Dangerous Organizations	MapleStory Worlds must not include content that depicts extreme physical or psychological violence, or that endorses, glorifies, or encourages violent or dangerous organizational behavior. Prohibited content includes, but is not limited to: Advocating or inciting violence Serial killers Sexual assault or rape Criminal or terrorist organizations Dangerous individuals Symbols representing dangerous persons or organizations Any other content that promotes violence or supports dangerous persons or groups
Discrimination and Hate Speech	MapleStory Worlds is a platform where everyone should feel welcome and included. Therefore, content containing offensive language, hate speech, threats, or conspiracy theories is strictly prohibited. Examples include, but are not limited to: Age Ethnicity Nationality Language Religion Sex Gender Any other content intended to incite discrimination or hostility
Political Content	To maintain neutrality, MapleStory Worlds must not contain any political content. Prohibited examples include, but are not limited to: Candidates currently running for public office Politicians who are or were public officials Existing political parties Real elected politicians Any other content related to politics
Illegal Activities and Regulated Goods/Services	MapleStory Worlds strictly prohibits discussions, gatherings, or activities involving illegal or regulated goods, or any content that encourages their use. Examples include, but are not limited to: Criminal activity Bombs or explosives Realistic/modern weapons Narcotics or illegal drugs Alcohol Tobacco Gambling Any other content related to illegal activities or regulated goods and services
Real Money and In-Kind Transactions	MapleStory Worlds prohibits any real money or in-kind transactions. Content must not facilitate, promote, or involve such transactions. Examples include, but are not limited to: Real money or in-kind transactions Content intended to conduct or promote real money/in-kind transactions Any other content involving similar activities
Fraud and Misinformation	MapleStory Worlds prohibits any acts that harm others through speculation, fraud, or the dissemination of false information. Examples include, but are not limited to: Manipulating numbers (e.g., user counts, likes) Fraud related to real money or in-kind transactions Creating or distributing false information Any other content involving similar harmful acts
Gambling and Speculative Acts	MapleStory Worlds prohibits any speculative acts, including gambling or betting, as well as content that promotes or imitates such activities. Examples include, but are not limited to: Imitating gambling or casino betting Content involving betting and winning prizes Mediating or promoting illegal gambling or other speculative acts
Commercial and Advertising Content	Worlds on the MapleStory Worlds platform must not be used for advertising or commercial purposes. Examples of prohibited content include, but are not limited to: Commercial advertising for personal gain Unreviewed medical or health-related advertising Content serving personal purposes rather than public interest
Contents that threaten safety	To protect the mental health of all Customers using MapleStory Worlds, the content must not contain any of the following. Examples of prohibited content include, but are not limited to: Suicide Self-harm Eating disorders   Depicting dangerous behavior in real life   Any other content that is inappropriate for a certain age group to enjoy, as it may threaten safety under the social norms
Respect for Others’ Rights	All Customers using MapleStory Worlds must respect the rights of others and avoid content that infringes upon them. Examples of prohibited content include, but are not limited to: Imitation   Infringement of others' works    Content that infringes on the rights of others, such as intellectual property rights or likeness rights Posting content without the consent of the involved party Posting content that is identical, or significantly similar, to a game published by Nexon Korea, and may be mistaken for official content from Nexon Korea Content that infringes on others’ protected rights
Protection of Personal Information	To safeguard the personal information of all Customers, MapleStory Worlds must not contain content that collects, stores, shares, or posts the personal information of others without prior approval from the Company. Examples include, but are not limited to: Collecting, storing, or sharing other Customers’ personal information without the Company’s consent Posting personal information of others without authorization

※ Other content that includes actions with abnormal or unusual intentions, according to social norms, may also be considered a violation.

5. Recovery Policy 

[5-1] Recovery Policy on the Platform 

[5-1-1] If a Customer loses his or her account, items or content, etc. while using the platform, the Customer must report the loss to the Company, through Player Support, within 7 days from the date of the problem. In principle, it is difficult to assist if that period of time passes. 

[5-1-2] Inquiries must be directly submitted by the account in question. Even if the inquiry comes from the Customer or Customer’s family, relatives, or acquaintances, the Company will not accept inquiries for other accounts by proxy.  

[5-1-3] Damage in circumstances other than technical errors (as in damage resulting from the negligence or intention of the Customer) is effectively irreparable. If the account information is not verified, the Company will not be able to provide assistance for the recovery of such damage. Likewise, the Company cannot provide assistance under any of the following circumstances:

  ① Damage caused by problems resulting from the Customer's own environment, or by a network environment where there is no willful or gross negligence of the Company (bounces, stutters, etc.) 

  ② Damage caused by failure to understand the contents of the operation policies, announcements on the official community (forum, Discord, etc.), announcements on the platform, etc.  

  ③ In the event that there is a problem with the account/World/contents due to the Customer's negligence or neglect of management 

  ④ In the event that negligence from the service provider may be the cause, but the Customer cannot provide objective information about their account

[5-1-4] Although the Company takes appropriate measures to keep the Customer's World safe, there may be situations where a third party may breach security and access the World without authorization by accessing a personal account. Since it is difficult to help with recovery in such circumstances, each Customer should be vigilant in their own security.

[5-2] Recovery Policy in World 

[5-2-1] The creator of each World is responsible for any loss that occurs within that World, when the platform itself is not the cause of said loss. If a Customer experiences the loss of an item or some other content within a particular World, the Customer should contact the creator who created that World. 

6. [Reserved.]

[6-1] [Reserved.]

[6-2] [Reserved.]

[6-3] [Reserved.]

[6-4] [Reserved.]

7. Policy for the Protection of Children and Adolescents 

Children and adolescents have the right to keep their personal information private, and the Company will do its best to respect and protect children and adolescents’ decisions regarding that information. The following policies are designed to prevent damage to children and adolescents’ personal information on the platform, and to ensure that they are able to correct and delete personal information. 

In addition, in order to cultivate a community and platform environment that can be safely used by children and adolescents, the Company will do its best to protect children and adolescents wherever and however possible. The Company will deal strictly with acts that may endanger children and adolescents, such as exposing children and adolescents to harmful content or sexually objectifying them. 

[7-1] Children and adolescents are subject to the standards of the Privacy Policy for Younger Players. 

[7-2] Personal information includes information that can, by itself, identify an individual, as well as information that can be combined with other information to identify an individual. Children and adolescents should take caution not to expose their personal information, such as their mobile phone number, address, name, social media information, or photos. 

[7-3] Personal Information Protection Policy for Children and Adolescents 

[7-3-1] Children and adolescents may request deletion of personal information, such as mobile phone numbers, addresses, names, images, videos, etc., whether such information was registered by them or by a third party. 

[7-3-2] Data that corresponds to personal information, such as mobile phone numbers, addresses, names, images, videos, etc. of children and adolescents may be deleted or hidden without notice at the request of the person concerned, or by a third party. 

[7-3-3] If a Customer obtains or attempts to obtain the personal information of children and adolescents, his or her use of the service may be restricted. 

[7-3-4] In the event of the theft and dissemination of a child or adolescent’s personal information, the account responsible may be immediately restricted upon detection. Depending on the results of the ensuing investigation, actions such as permanent restrictions on the use of an account, and referral to the investigating agency, may be taken as well. 

[7-4] Human Rights Protection Policy for Children and Adolescents 

[7-4-1] If a Customer engages in obscene or unethical behavior toward children and adolescents, and/or abusive or demeaning words/deeds, his or her use of the service may be restricted. 

[7-4-2] If a Customer is caught attempting to establish an emotional relationship with a child or an adolescent within the service for the purpose of sexual contact, or attempting or arranging a meeting outside the service for a child or adolescent, the Customer may be immediately restricted from access. Depending on the results of the ensuing investigation, actions such as permanent restrictions on the use of an account, and referral to an investigative agency, may be taken as well. 

[7-4-3] If a child or an adolescent is caught engaging in lewd sexual activity that directly mentions sexual content, or implies or mentions sexual content that causes them to feel sexual shame, access may be immediately restricted. Depending on the results of the ensuing investigation actions such as permanent restrictions on the use of an account and/or referral to an investigative agency may be taken as well.

8. [Reserved.]

9. The Company’s Rights and Obligations 

[9-1] The Company may take measures such as restricting the use of the platform against a Customer who violates the Platform Operation Policy.  

[9-2] The Company will not provide the Customer with assistance for any problems that may arise if the Customer shares his or her account with others or transfers/sells it in an unusual way (fraud, account theft damages, etc.).  

[9-3] The Company may restrict the use of real money/in-kind transactions such as accounts, goods, items, etc. without warning if the Customer attempts to make such real money/in-kind transactions.  

[9-4] Fraud is most often caused by personal negligence. The Company is not responsible for any damage or consequences that arise from such negligence, as it is difficult to help the client with the damage caused by such fraud.  

10. Guide to Using Social Functions 

[10-1] The Customer can take advantage of social functions such as chat, comments, etc. within the platform and World. 

[10-2] The Customer should not ask for or disseminate other Customers' personal information (accounts, passwords, etc.) through chat, etc. 

[10-3] If the Customer includes content that violates the social policy of Article 4.2, his or her use of social functions may be restricted. 